Warranty Information and Coverage For All Brands


Fortunately, finding the information you need won't require much effort. We have compiled a comprehensive guide to mattress warranties. This guide covers everything you should know about what these warranties cover and don't cover, factors that could invalidate a warranty, tips on filing a warranty claim and even real life examples of various warranty types. Additionally, we've included a list of strategies to help you extend the lifespan of your mattress and maximize your investment.

By the time you finish reading this guide, you'll be an informed mattress buyer who knows how to safeguard your financial investment. And as an added bonus, you'll have interesting dinner conversation topics that are sure to impress any guest.

What Is A Mattress Warranty?

According to the Federal Trade Commission (FTC), federal law requires the manufacturers or sellers of products that represent major purchases to stand behind their products with a warranty.

Understanding Different Warranties

In simple terms, a mattress warranty is an assurance provided by the manufacturer to protect you in case your mattress has any issues related to its manufacturing or product quality. However, it's important to note that not all warranties are the same. Some may cover specific situations while others may not and the duration of warranty coverage can also vary.

Per the FTC, warranties may take several forms:

  • Written Warranties
  • Spoken Warranties
  • Implied Warranties

Mattress Warranty Vs. Sleep Trial: What’s The Difference?

It's important to understand that a warranty and a sleep trial are not the same thing. Sleep trials allow you to test a mattress for a specific period of time to see if it meets your preferences, feels comfortable, promotes good sleep and so on. If you find that you don't like the mattress within the sleep trial period, you should be able to get a refund.

On the other hand, warranties protect you in case there is any defect with the mattress. As long as you don't do anything that voids the warranty, it should last much longer than the sleep trial. However, it's worth noting that warranties won't cover you if you simply decide that you don't like the mattress after the sleep trial has ended.

Why Is It Important To Understand Your Mattress Warranty?

Warranties are created to provide consumers with a sense of security and peace. They assure that the product will be free from any physical defects or flaws, allowing it to function as intended for an extended period.

Having a good understanding of your mattress warranty puts you in the best position to protect your financial investment. For instance, when you are aware of the factors that could potentially void your warranty, you can take necessary measures to ensure its validity. Additionally, if any issues arise with your mattress, you will know how to proceed based on whether or not they fall under the coverage of your warranty.

In summary, having a thorough knowledge of your mattress warranty enables you to properly care for your mattress and advocate for yourself effectively, ensuring that you make the most out of your investment.

Warranty Claim Process for LA Mattress Store

Step 1: Identify the Issue

  • Determine the specific defect or problem with the mattress.
  • Check if the issue is covered under the warranty terms.

Step 2: Gather Required Documentation

  • Find the original purchase receipt or invoice.
  • Take clear photos of the defect or issue if applicable.

Step 3: Contact Customer Support

  • Reach out to LA Mattress Store customer support via email, phone, or online form.
  • Provide details of the issue and attach necessary documentation.

Step 4: Receive Instructions

  • Wait for instructions from the customer support team.
  • Follow any specific guidelines provided for shipping or handling if required.

Step 5: Return or Repair (if applicable)

  • If instructed, return the mattress or part of it to the specified address.
  • Alternatively, schedule an appointment for repair if offered.

Step 6: Resolution

  • Receive a repair, replacement, or other resolution as per the warranty terms.
  • Confirm satisfaction with the solution provided.

Important Notes:

  • Always refer to the specific warranty terms and conditions for full details.
  • Keep all communication and documentation related to the warranty claim.
  • Act promptly, as delays may affect the claim process.

Contact Information for Warranty Claims:

Warranty Contact Form

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