Something seems wrong
A structural issue, unusual impression or component problem may need a manufacturer warranty review.
Prepare for a warranty claimWarranty & product support
Warranty help,
made clearer.
Understand your coverage. Know what to gather. Get help with the next step.
Have a concern about a mattress or adjustable base purchased from LA Mattress? Start here. Your product’s own warranty sets the coverage, conditions and available remedies.
The right starting point
What do you need help with?
A product concern and a change in comfort follow different paths. Choose the one closest to your situation.
The feel isn’t right
Our 120-night comfort exchange applies to eligible mattresses, after a 30-night minimum. One exchange has a $100 service fee; price-difference rules and exclusions apply.
Read the comfort exchange policyA delivery or order issue
If an item arrives damaged, is incorrect or is missing, contact us promptly with your order details and photos where relevant.
Get order supportCoverage basics
Start with the product’s own terms.
These examples help you describe a concern. The applicable warranty determines whether it is covered.
May be covered
Defects in materials or workmanship
- Broken or protruding coils and other structural failures.
- Impressions that meet the model’s stated conditions and threshold.
- Specified foam, stitching or component defects.
Use the manufacturer’s measurement instructions. A visible dip or a photo alone does not establish eligibility.
Usually outside defect coverage
Preference, wear or accidental damage
- A preference for a softer or firmer feel.
- Normal settling, softening or wear.
- Damage from misuse, inadequate support, spills or other accidents.
Exclusions, condition requirements and how they affect a claim vary. Check your document before assuming a claim is covered or excluded.
Find your document
Warranty information by brand.
Have your model, purchase date and product label ready. Select the terms that apply to your purchase; current website terms can differ from earlier documents.
Tempur-Pedic
Match your purchase date and product category, including power bases.
Stearns & Foster
Check the mattress or foundation document for your purchase.
Chattam & Wells
Use the warranty schedule and identification on your product label.
Spring Air
Have your model and purchase details ready to confirm the applicable terms.
Diamond
Check the document supplied with your model; earlier purchases may differ.
Harvest Green
Select your product line. Essentials and other collections have different terms.
Another brand, a base or an older purchase? Contact us with the product label and purchase details so we can help locate the right document.
Help finding my warrantyManufacturer sites may also describe offers for purchases made directly from them. Those offers do not automatically apply to an LA Mattress order.
A clear next step
Prepare your warranty claim.
A few useful details help the team understand the issue. Gather what you can, then call or email us.
- 01
Gather the details
Use the checklist below. Keep the product and its labels available while the claim is reviewed.
- 02
Contact our team
Share your order details and what you have noticed. We’ll help identify the warranty and the next step for your product.
- 03
Follow the review process
The manufacturer may request more photos, measurements or an inspection. Follow its instructions and keep your claim reference.
- 04
Confirm the resolution
If approved, confirm the remedy, any charges and the service schedule. Wait for instructions before returning or disposing of anything.
This is a preparation tool. Your selections stay on this page and do not submit a claim.
Make your photos useful
Show the whole story.
Use good light and keep the original files. Take photos only where you can do so safely.
- 01 · The whole product
- For a mattress, remove bedding and show the entire sleeping surface. Include the affected area in context.
- 02 · The specific issue
- Add a clear close-up. If an impression needs measuring, get the brand’s method first; do not press into the mattress to exaggerate it.
- 03 · The label & support
- Photograph the law or serial label and the base or frame. Do not remove labels or lift a heavy mattress or base alone.
Before sending
Keep people and unrelated personal documents out of the photos. Share the purchase and product details needed for your claim.
Ask about costs and timing before service. Inspection, transportation, labor or a prorated contribution may apply. The manufacturer’s review determines the remedy; ask for any charges and the expected schedule before proceeding.
Keep the details together
A little care. A clearer record.
Follow the instructions supplied with your model. Requirements for one mattress or base may not apply to another.
Check your support
Confirm slat spacing, center support and base compatibility before changing your setup.
Explore foundationsFollow the care guide
Use suitable protection and follow the model’s cleaning, rotation and flipping instructions.
Find a mattress protectorSave your records
Keep the receipt, warranty, care guide and label photos together. Retain emails and any claim reference.
Use the preparation checklistTools to help you choose
All shopping tools Tools to narrow down your mattress choice
Common questions
The details, explained.
Need help applying this to your own bed? Have your order or model details ready when you contact us.
(800) 218-3578How long is my warranty?
Check the warranty supplied with your exact model and purchase date. Coverage can differ within one brand, between mattresses and bases, and between older and newer purchases. The warranty period is also different from a recommended replacement interval. If you cannot find your document, contact us with the model and order details.
Does a dip or softer feel automatically qualify?
No. Normal settling or a change in comfort is different from a covered manufacturing defect. Each applicable warranty defines the conditions and any indentation threshold. Follow that manufacturer’s measurement instructions; photographs or a measurement alone do not guarantee approval.
How do I start a claim for an LA Mattress purchase?
Call (800) 218-3578 or email lamattressplus@gmail.com. Have your order details, model information and photos ready if available. We can help identify the applicable warranty and claim route. The manufacturer reviews eligibility and decides the remedy under its terms.
What if I cannot find my receipt or law tag?
Start with the name used for the purchase, the approximate date and the showroom or online order details. Ask us whether the order can be located. Tell us if the label is missing. Proof-of-purchase and product-identification requirements depend on the applicable warranty; a missing document does not have to stop you from asking for help.
Will there be any cost, and how long does a claim take?
Costs and timing depend on the manufacturer, product and claim. Ask whether inspection, transportation, labor or a prorated contribution applies. Request the proposed remedy, any charges and an estimated schedule before agreeing to service. A normal purchase delivery offer does not automatically apply to warranty work.
Does my adjustable base have the same warranty as my mattress?
Usually these are separate products with separate terms. An adjustable-base warranty may have different coverage periods for parts, labor and the frame. Have the base model, serial number, purchase details and a description of the control or movement issue ready. Follow the owner’s manual and do not open electrical components or attempt unauthorized repairs.
Do I have to rotate the mattress or use a particular frame?
Follow the care and support instructions for your model. Rotation, flipping, slat spacing, center support and adjustable-base compatibility vary. Keep photos of your support setup and check the requirements before changing it. Do not assume another brand’s instructions apply to your mattress.
What about clearance items, floor samples or a secondhand mattress?
Eligibility can differ from a new retail purchase. Check the terms and disclosures for that particular item, including original-purchaser and transfer rules. A comfort-exchange exclusion does not by itself determine manufacturer-warranty coverage. Ask us to check your purchase details.
Here to help
Let’s find your next step.
Tell us the product, where you bought it and what you’ve noticed. We can help with warranty questions for your LA Mattress purchase.
Find your LA Mattress showroomBought elsewhere? Start with your original retailer or the manufacturer’s support team.