Frequently asked questions

Yes — if you find the same mattress for less at any authorized retailer within 30 days, we’ll refund the difference plus 10%.

Synchrony offers promotional financing on approved credit; the offer and repayment terms depend on your purchase and approval. Read the specific agreement, including any deferred-interest terms. Acima is a separate lease-to-own option, not a loan or 0% APR financing. Compare the total cost and terms before applying.

You can ask about Synchrony financing and Acima lease-to-own. Each provider decides eligibility, and approval is not guaranteed. Acima considers information from consumer reporting agencies and may approve shoppers with less-than-perfect credit. Acquiring ownership through a lease costs more than the cash price; review your agreement and purchase options.

Free next-day white-glove delivery is available on eligible orders over $499 in our LA service area. Same-day delivery is a $100 upgrade for in-stock orders placed by 4pm, subject to route availability. Custom orders and special sizes may take longer. Confirm timing for your ZIP code and selected model before ordering.

Old-mattress removal and recycling are included with white-glove delivery. Let us know what needs to be removed and clear the path to the bedroom. California’s mattress recycling fee is collected separately; it is different from the haul-away service.

Measure doorways, stairways and tight turns, clear the route to the bedroom, and remove bedding from the old mattress. Tell us about stairs, parking restrictions, elevator reservations and building access before delivery. Keep your phone available for the team’s arrival update.

Yes, our LA delivery service includes stair carry and apartment delivery. Share your floor number, elevator requirements and any narrow access points when ordering so the team can plan. Confirm the access arrangements and delivery window with us before the visit.

The 120-night comfort exchange gives an eligible mattress purchase one exchange after at least 30 nights of use. Contact us within 120 nights of delivery. A $100 service fee covers pickup and redelivery. Pay the difference for a higher-priced replacement; a lower-priced replacement does not receive a refund of the difference. Review the condition requirements and exclusions first.

The comfort exchange applies to eligible mattresses. Pillows, sheets, toppers, foundations and adjustable bases are excluded, along with floor samples and items marked as-is. Stains, damage or excessive wear can also affect eligibility. Check the guarantee and the disclosures for your purchase.

A comfort exchange helps when an eligible mattress does not feel right for you. A manufacturer warranty concerns covered defects under the terms for your exact product. Contact us with the model and purchase details if you are unsure which route applies.

Yes. Visit any of our five LA showrooms during opening hours; no appointment is needed. Call the specific showroom before traveling if you want to try a particular model, size or firmness, so the team can confirm what is on display.

Our showroom approach starts with listening to your sleep preferences and budget, then explaining the options. Take time to compare the feel in person and ask questions. You are welcome to browse before deciding.

Our five showrooms are in Koreatown, West Los Angeles, La Brea, Studio City and Glendale. The locations page has each store’s address, phone number, hours and directions. Check the individual store page or call about holiday hours before you visit.

Try every mattress in-store, or take our free 2-minute sleep quiz for a category recommendation based on how you sleep, then narrow it down on the showroom floor.

Yes — gel memory foam, phase-change covers, and breathable hybrids from Tempur-Pedic, Diamond, Helix and more. Tell us how hot you sleep in the 2-minute sleep quiz and we’ll narrow it down.

We carry standard mattress sizes including Twin, Twin XL, Full, Queen, King, California King and Split King configurations. Size options, stock and showroom displays vary by model. Use the size guide to compare dimensions, then confirm your preferred model and size with our team.

Tempur-Pedic, Stearns & Foster, Diamond, Spring Air, Helix, Brooklyn Bedding, Birch, Englander, Chattam & Wells, Eastman House, Southerland and more — plus our own value-priced private label.

Compatibility depends on the exact mattress and base. Check the manufacturer’s support requirements and the base’s dimensions and weight limits before pairing them. Share both model names with our team so we can help check the combination.

Compare the mattress dimensions with your room, bed frame and delivery path. Leave space to walk around the bed and open nearby doors or drawers. Think about who shares the bed and how much sleeping space each person wants; our size guide helps you compare the options.

Contact our team or the showroom where you ordered. Have your order number, the name used for the purchase and your delivery ZIP code ready if available. Call for time-sensitive delivery questions so the team can confirm the latest arrangements.

Contact us with your order details and the change you would like to make. Call for an approaching delivery or another time-sensitive request. Wait for the team to confirm the available options; sending a request does not confirm a change.

Gather your purchase details, the product model and a description of the concern. Photos of the issue, product label and support setup can help. Our warranty guide explains what to prepare and how to reach us; coverage and any remedy depend on the manufacturer’s terms for your product.