Chattam & Wells 10-Year Non-Prorated Limited Warranty Information

We are proud to provide our customers with top-quality Chattam & Wells Sleep Systems. Our commitment to customer satisfaction is solidly backed by our Manufacturer’s Limited Warranty. Kindly note, all legal claims under this warranty must be filed within a year from the incident date.

What’s Covered?

  • Mattress:

    • Body indentations exceeding 1.5", assuming continuous use with a suitable bed frame, and a foundation with no more than 1.5" space between the slats.
    • A central rigid support for Queen and King sets is mandatory.
    • Any issues such as loose, broken, or fabric-penetrating coils or wires.

  • Foundation:

    • The splitting of the wood frame, defective, loose, or bent beams.

We assure you that your new Chattam & Wells mattress and foundation are free from material and workmanship defects at the time of manufacturing. The warranty length and any related service fees depend on the specific Chattam & Wells product purchased. Please check the non-removable Law Label at your mattress's head for warranty details. Keep the label intact as it is required for warranty claims.

What’s Not Covered?

  • Damage to the mattress fabric due to staining, burns, or if it's deemed unsanitary.
  • Impressions that are less than 1.5". These are part of the mattress conforming to the sleeper, similar to shoe insoles.
  • Bedding sold as clearance, "as is," or floor models.
  • Transportation costs for repairs or replacements.
  • Normal wear and tear of the mattress ticking.
  • Issues not related to the product's workmanship or material.
  • Comfort level, preference firmness, and overall bed height.
  • Damage due to using an old, incorrect, or mismatched foundation.
  • If the product is used commercially unless explicitly designed for commercial use.
  • Corner guards and sheer fit.
  • Any Queen or King-sized mattress used without proper central support.
  • Damage due to product misuse or neglect.

Remember, the warranty is valid only to the original buyer with proof of purchase.