STORE POLICIES
Mattress Warranty FAQ
What warranties cover, what they don't, common claim requirements, and how to protect your coverage.
Quick Answer
Most mattress warranties cover manufacturing defects and sagging beyond a specified threshold (usually 1-1.5 inches) for 10+ years. They do not cover normal wear, comfort preferences, stains, or physical damage. Using a mattress protector and proper foundation are typically required to maintain coverage.
What Mattress Warranties Usually Cover
- Manufacturing defects — Flaws in materials or construction that weren't apparent at purchase
- Abnormal sagging/indentation — Body impressions deeper than the specified threshold (usually 0.75"-1.5" depending on brand) without applied weight
- Broken coils or springs — Structural failure of the support system
- Cover/fabric defects — Tearing, unraveling, or other material failures under normal use
Coverage periods: Tempur-Pedic — 10-year full replacement. Stearns & Foster — 10-year limited. Helix — 10-15 year limited (Luxe gets 15). Other brands vary. Full warranty details →
What Warranties Do NOT Cover
- Normal wear and tear — Gradual softening, minor body impressions under threshold
- Comfort preference changes — "I don't like it anymore" is not a warranty claim (that's what our 120-night exchange is for)
- Stains or physical damage — Spills, burns, tears, pet damage. This is why protectors are essential
- Improper foundation use — Using an incompatible or damaged foundation voids most warranties
- Unauthorized modifications — Removing tags, cutting, or altering the mattress
How to File a Warranty Claim
- Document the issue — Take photos of the defect or sagging. For sagging claims, place a straight edge across the indentation and measure the depth.
- Gather your purchase receipt — You'll need proof of purchase and purchase date.
- Contact us — Call (800) 218-3578 or visit any store location with your documentation.
- We'll guide you through the manufacturer's process — Each brand has specific claim procedures. We handle the coordination on your behalf.
How to Protect Your Warranty
- Use a mattress protector from day one — Most warranties require the mattress to be free of stains. A $30 protector prevents a $3,000 warranty claim denial. Protector guide →
- Use the proper foundation — Check your warranty for foundation requirements. Most brands require a solid foundation, platform, or adjustable base. Old box springs may not qualify. Foundation guide →
- Keep your receipt — Digital or physical proof of purchase is required for claims.
- Don't remove the law tag — The tag on your mattress contains manufacturing information needed for claims.
- Follow care instructions — Regular rotation, proper cleaning methods, and appropriate use. Cleaning guide →
Frequently Asked Questions
If it exceeds the threshold, yes. Most warranties cover sagging/indentation beyond 0.75"-1.5" (varies by brand) measured without any weight on the mattress. Minor impressions under that threshold are considered normal wear.
Stains (use a protector), improper foundation (check requirements), physical damage (cuts, burns, pet damage), removing the law tag, and unauthorized modifications. The most common void is staining — easily prevented with a protector.
Yes — most warranties require a compatible foundation. Using slats that are too far apart, a broken box spring, or placing the mattress on the floor can void coverage. Foundation guide →
Most quality mattresses have 10-year warranties. Helix Luxe offers 15 years. Tempur-Pedic offers 10-year full replacement. Coverage may change from full replacement to prorated after a certain period.
No — warranties cover defects and structural failures, not comfort preferences. If the mattress isn't comfortable but is structurally sound, our 120-night comfort exchange is the appropriate option.
10-year full replacement limited warranty covering manufacturing defects and sagging beyond 0.75 inches. Requires proper foundation/base use. One of the most comprehensive mattress warranties available. Tempur-Pedic FAQ →
Yes — proof of purchase (receipt, order confirmation, or delivery record) is required for all warranty claims. We keep purchase records in our system, but having your own copy is recommended.
Yes — this is the single most important thing you can do. A waterproof protector prevents stains, which are the most common reason warranty claims are denied. A $30-80 protector protects a multi-thousand-dollar investment. Protector guide →
Depending on the brand and warranty terms, you'll receive a replacement mattress or credit toward a new purchase. Full replacement is common in the first few years; prorated credit may apply in later years.
Yes — most adjustable bases have separate warranties covering the motor and frame, typically 10+ years. Adjustable bed FAQ →
Most mattress warranties are non-transferable — they cover the original purchaser only. If you buy a used mattress, the warranty typically doesn't transfer. Always buy from an authorized retailer (like us) for full warranty protection.
Call (800) 218-3578 or visit any of our five LA showrooms. Bring photos of the issue and your purchase receipt. We'll guide you through the specific manufacturer's warranty process.
Protect Your Warranty
Shop Protectors →A mattress protector prevents the #1 reason warranty claims are denied.
Shop Warranty-Backed Mattresses
Shop Mattresses →Every mattress we sell includes manufacturer warranty coverage.
File a Warranty Claim
Call (800) 218-3578 →Call us with your receipt and photos — we handle the process for you.
Still have questions?
Our sleep experts are ready to help — in person, by phone, or online.