STORE POLICIES
Returns & Exchanges FAQ
Our 120-night comfort exchange policy — how it works, conditions, and why testing in store first gives you the best outcome.
Quick Answer
We offer a 120-night comfort exchange — if your mattress isn't right within 120 nights of delivery, you can exchange it for a different model. This gives you 4 full months to sleep on your mattress at home and decide if it's the right fit.
We strongly recommend testing in store first — customers who test in person before buying have the highest satisfaction rates and rarely need exchanges. Full return policy →
How the 120-Night Comfort Exchange Works
- Sleep on your mattress for at least 30 nights — Your body needs time to adjust to new support. The first 2-4 weeks may feel different as muscles adapt.
- If you're not comfortable after 30+ nights, contact us by phone (800-218-3578) or visit any store location.
- Our team will help identify the issue — Often, a different firmness within the same brand solves the problem.
- Choose your exchange — Select a different model based on consultant guidance. The exchange must be completed within 120 nights of original delivery.
- We deliver the new mattress and remove the old one — Same white glove service as your original delivery.
Conditions and What to Know
- Minimum 30-night sleep trial before exchange is available — your body needs adjustment time
- Mattress must be in reasonable condition — normal use is fine; excessive staining or damage may affect exchange eligibility
- Use a mattress protector — this keeps the mattress in exchange-eligible condition. Protector guide →
- Comfort exchanges do not carry restocking fees within the eligible window
- Bedding accessories (pillows, protectors) and adjustable bases may have separate return terms
- Certain items may be final sale — clearance items and some promotional purchases may have different terms
Always confirm specific policy details at time of purchase. Full policy page →
Why Testing in Store Matters
Our exchange rate is lowest among customers who test mattresses in store before buying. Here's why:
- You feel the actual firmness in your sleep position — not a guess based on descriptions
- You can compare multiple options side by side
- Our consultants help match firmness to your body type and sleep style
- You know what you're getting before it arrives — no surprises
How to test a mattress in store →
All five LA showrooms carry our full brand lineup for testing. No appointment needed.
Frequently Asked Questions
We offer a 120-night comfort exchange — you can exchange your mattress for a different model within 120 nights. We recommend sleeping on it for at least 30 nights first to allow your body to adjust. Full return policy →
Yes — 120 nights. That's 4 full months to sleep on your mattress at home. If it's not right, exchange it for a different model. This is one of the most generous exchange windows in the industry.
Yes — exchanges let us help you find a better match rather than starting from scratch. Our consultants use your feedback about the original mattress to recommend a more suitable option.
Some clearance and promotional items may have different exchange terms. Always confirm at time of purchase. Regular-price mattresses are covered by our standard 120-night exchange policy.
While not always required, we strongly recommend a protector. It keeps the mattress in exchange-eligible condition and protects your warranty. A stained or damaged mattress may not qualify for exchange. Protector guide →
Policies vary — talk to our team about your specific situation. We want you to be happy with your purchase, and our consultants will work with you to find the right solution.
Once you've decided to exchange, we typically schedule delivery of the new mattress within a few days. We deliver the new one and remove the old one in the same visit.
The same 120-night exchange policy applies to online purchases. However, we recommend testing your next mattress in store to ensure the best match on the exchange.
Adjustable bases may have different exchange terms than mattresses. Confirm at time of purchase. Since bases are mechanical and work with any compatible mattress, exchanges are less common.
For hygiene reasons, pillows, protectors, and bedding accessories are typically final sale once opened. Mattress toppers may have limited return windows. Check at time of purchase.
No restocking fee for comfort exchanges performed within the 120-night window. This is a genuine exchange program, not a return with penalties.
Our program is designed as a comfort exchange to help you find the right mattress. Refund policies may differ — discuss your specific situation with our team. Full policy details →
Still have questions?
Our sleep experts are ready to help — in person, by phone, or online.