Contact LA Mattress Store
Every call, email, and chat goes to a sleep consultant at one of our LA showrooms — no offshored support, no scripts.
Our five Los Angeles showroom locations
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Need help choosing a mattress, tracking an order, or starting a comfort exchange? We're a real local team — every call, email, and chat goes to an LA-based human, not a call center. Five LA showrooms, one shared phone line, one shared email. We typically respond within minutes during business hours.
The fastest way to reach us
| Method | Best for | Response time |
|---|---|---|
| Phone: (818) 247-7790 | Same-day delivery, order changes, urgent questions | Live, 10 AM–8 PM Pacific daily |
| Email: lamattressplus@gmail.com | Detailed product questions, warranty claims, photos | Within 1 business day, usually faster |
| Live chat (chat icon, lower-right) | Quick product questions, sizing, current stock | Replies within 1 minute, 10 AM–8 PM Pacific |
| In-person at any of 5 LA showrooms | Trying mattresses, picking up small orders, large-purchase planning | Walk in anytime during open hours |
Showroom hours
All five showrooms are open daily. Hours are typically Mon–Fri 10 AM–9 PM, Sat–Sun 10 AM–8 PM, with slight variations per location. See the Locations page for the exact hours of the showroom nearest you, or click any address below:
- Koreatown — 201 S Western Ave, LA, CA 90004 · (213) 984-4654
- West LA — 10861 W Pico Blvd, LA, CA 90064 · (310) 507-8024
- La Brea / Hancock Park — 300 S La Brea Ave, LA, CA 90036 · (323) 932-9494
- Studio City — 12306 Ventura Blvd, Studio City, CA 91604 · (818) 980-1617
- Glendale — 201 N Central Ave, Glendale, CA 91203 · (818) 275-6592
What we handle by phone / email
- Product questions — firmness, sizing, brand availability, in-store inventory, custom-order lead times
- Delivery scheduling — book or reschedule a white-glove delivery, change a window, confirm same-day eligibility for your zip code
- Existing orders — status updates, payment changes, address corrections, gift recipient swaps
- Warranty claims — submit photos, get the claim filed with the manufacturer (see our Warranty page for the full claim process)
- Comfort exchanges — start a 120-night Love Your Bed Guarantee swap, schedule pickup of the original mattress
- Financing — apply for 0% APR Synchrony or Acima, ask about specific terms before committing
- Price matching — submit a competitor link for the same mattress at a lower price (we beat it by 10%)
Need an in-person consult?
Walk into any of our 5 LA showrooms during business hours — no appointment needed. Every mattress is on the floor; our consultants are salaried, never commission, so there's no upsell pressure. Lie down on the bed for real, compare three or four options back-to-back, and walk out the same day with free delivery scheduled.
If you'd like a dedicated 30-minute fitting session (couples especially benefit from this — two body types, two preferences, one mattress), call ahead and we'll book a sleep consultant at the showroom of your choice. Bookings are typically same-week.
Looking for the corporate side?
For business inquiries, wholesale, hospitality (hotel/Airbnb) orders, or press requests, email lamattressplus@gmail.com with "Business" or "Press" in the subject line and we'll route you to the right person. Most multi-unit orders qualify for volume pricing; we'll match or beat any documented competitor quote.
For careers, email your resume to the same address with "Career" in the subject — see our Careers page for current openings.
Frequently asked questions
How can I contact LA Mattress Store?
Three ways: call (818) 247-7790 between 10 AM and 8 PM Pacific, email lamattressplus@gmail.com (we reply within one business day), or visit any of our 5 LA showrooms during open hours. No appointment needed.
What are your business hours?
All 5 LA showrooms are open daily — typically Mon–Fri 10 AM–9 PM, Sat–Sun 10 AM–8 PM. Each showroom's exact hours vary slightly; see the per-showroom page for current times.
How quickly do you respond to emails?
Within one business day, usually within a few hours during business hours. For urgent orders or delivery questions, calling is faster — our phone line is staffed 10 AM–8 PM Pacific seven days a week.
Can I chat with a sales expert live?
Yes — live chat is available on the website during business hours (10 AM–8 PM Pacific). Click the chat icon in the lower-right corner of any page. A real mattress consultant — not a bot — replies within a minute.
Do you have a showroom near me?
Five LA showrooms: Koreatown, West LA, La Brea / Hancock Park, Studio City, and Glendale. We deliver white-glove to all of LA County. Check the Locations page for hours, directions, and the closest showroom to your zip code.
How do I apply for a job at LA Mattress Store?
Email your resume to lamattressplus@gmail.com with "Career" in the subject line. We hire showroom sales consultants (salaried, never commission), delivery drivers, and customer service team members. Check our Careers page for current openings.
Ready to shop?
Browse all mattresses, take our 2-minute sleep quiz for a category recommendation, or visit a showroom. Free white-glove delivery on orders over $499. Same-day delivery available across LA when you order by 4 PM. 0% APR financing through Synchrony or Acima.
Prefer to swing by?