STORE POLICIES
Store Policies FAQ
Returns, warranty, financing, and everything you should know before and after your purchase.
We believe in transparency — you should know exactly what to expect before, during, and after your purchase. These guides cover our return policy, warranty process, financing options, and what to expect when visiting our stores.
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Common Questions
We offer a 120-night comfort exchange — exchange your mattress for a different model within 120 nights of delivery. Sleep on it 30+ nights first to let your body adjust. Full policy →
Yes — 0% APR financing on qualifying purchases. A $3,000 mattress = ~$83/month over 36 months. Apply in store or online — instant decisions. Financing details →
Most warranties cover manufacturing defects and sagging beyond a specified threshold for 10+ years. They do NOT cover comfort preferences, stains, or physical damage. Warranty FAQ →
No restocking fee for comfort exchanges within the 120-night window. This is a genuine exchange program, not a return with penalties.
Call (800) 218-3578 or visit any store with photos and your receipt. We coordinate the manufacturer's process on your behalf. Warranty details →
No appointment needed — walk in anytime during store hours at any of our 5 LA locations. Open 7 days a week.
A consultant will ask about your sleep position, pain issues, and preferences, then guide you to test 5-8 mattresses. Plan 30-60 minutes. Zero pressure. Store visit guide →
Yes — financing applies to sale-price items. You get both the discount and 0% interest — the best possible deal.
We work with multiple lending partners to accommodate a range of credit profiles. Apply with no obligation — decisions are typically instant.
Pillows, protectors, and bedding accessories are typically final sale once opened for hygiene reasons. Mattresses are covered by the 120-night exchange. Check specific terms at purchase.
Yes — essential. Most warranties require the mattress to be stain-free. A $30 protector prevents the #1 reason warranty claims are denied. Protector guide →
Need personal guidance?
Visit any of our Los Angeles showrooms to try mattresses in person, or call for expert advice.