STORE INFO
Store Visits FAQ
What to expect, how to prepare, and tips for getting the most out of your mattress shopping experience.
Quick Answer
Walk into any of our 5 LA showrooms — no appointment needed. A sleep consultant will ask about your sleep position, any pain issues, and preferences, then guide you to the right mattresses to test. Plan for 30-60 minutes. Our approach is expert guidance with zero pressure.
Why Visit a Store Before Buying
- Test in your sleep position — The only way to truly judge firmness and comfort
- Compare brands side by side — Tempur-Pedic vs Helix vs S&F feel very different
- Expert guidance — Consultants match mattresses to your specific needs
- Same-day delivery — Buy today, sleep on it tonight
- Reduced return risk — Customers who test first rarely need exchanges
What to Expect During Your Visit
- Greeting and needs assessment — A consultant asks about sleep position, pain, preferences, and budget (2-3 min)
- Guided testing — They'll select 5-8 mattresses matching your profile and guide you through testing (20-40 min)
- Narrowing down — Extended testing on your top 2-3 choices (10-15 min each)
- Questions and purchase — Discuss delivery, financing, protectors, and accessories (5-10 min)
Total: 30-60 minutes for a thorough visit. No rushing, no pressure.
How to Prepare for a Better Visit
- Know your sleep position — Side, back, stomach, or combination?
- Wear comfortable clothes — Remove shoes, skip tight jeans
- Bring your partner — Both must be comfortable if sharing a bed
- Know your room dimensions — Helps determine the right mattress size
- Have a budget range in mind — Helps consultants focus recommendations
- Browse online first — Research brands and types so you have starting preferences
Tips for Getting the Best Experience
- Visit during weekdays — Less crowded, more consultant availability
- Don't rush — Give yourself time. The mattress you'll sleep on for 10 years deserves an hour of testing.
- Be honest about pain — If you have back, hip, or shoulder issues, tell the consultant. It significantly changes recommendations.
- Test accessories too — Pillows and adjustable bases can transform your sleep experience
- Ask about current promotions — Sales and financing offers change regularly
Frequently Asked Questions
30-60 minutes for a thorough visit. Quick stops (10-15 min) rarely result in a good match. Your body needs time on each mattress.
Always, if you share a bed. Both must be comfortable with firmness, motion isolation, and size. Test together on the same mattresses. Couples guide →
Yes — every location carries Tempur-Pedic, Helix, Stearns & Foster, Diamond, and all our brands. Side-by-side comparison is the biggest advantage of in-store shopping.
Weekdays are less crowded, giving you more time and undivided consultant attention. Weekends are busier but still a good experience. No appointment needed either way.
No — all five locations welcome walk-ins during store hours, 7 days a week. Find your nearest store →
Key questions: "What firmness fits my sleep position?", "What's the difference between these brands?", "What's the return/exchange policy?", "What promotions are current?", and "What foundation do I need?"
No — our consultants are trained to guide, not push. Their goal is matching you to the right mattress. Take your time, test thoroughly, leave and come back if needed. Zero pressure.
Hours vary by location — generally Monday-Friday 10AM-9PM, Saturday-Sunday 10AM-8PM. Check your specific location's hours at our store locator →
Yes — same-day delivery on in-stock items. White glove setup and old mattress removal included. Buy in the morning, sleep on it tonight.
We offer competitive pricing and will work with you to ensure you're getting the best value. Ask about our price match policy in store.
That's perfectly fine. Many customers visit to test and research, then return when they're ready. We'll remember your preferences and can pick up where you left off. No obligation from any visit.
Still have questions?
Our sleep experts are ready to help — in person, by phone, or online.