Sleep on it.
We mean it.
Every mattress we sell comes backed by a 120-night comfort exchange window. If it does not feel right after you have truly given it a chance, we will help you find one that does. No pressure. No fine print traps.
Policy Summary
Policy at a Glance
Six things to know before requesting a comfort exchange.
30-Night Minimum
Your body needs time to adjust. Sleep on your mattress for at least 30 nights before requesting an exchange.
120-Night Window
Exchange eligibility runs from night 30 through night 120 from your delivery date.
One Exchange
Each mattress qualifies for one comfort exchange only. Choose your replacement carefully.
Same Size Only
Your replacement must match the original mattress size - Queen for Queen, King for King.
$100 Fee Applies
A $100 fee applies to delivery and pickup of your exchange. Your representative will confirm the exact amount.
Exclusions Apply
Floor models, clearance items, accessories, and warranty exchanges are not eligible.
Step by Step
How it works.
Three steps from delivery to a better night's sleep.
Settle In
Give your body the time it deserves. Sleep on your new mattress for a minimum of 30 consecutive nights. Your spine, shoulders, and hips need time to adapt to a new sleep surface - and this window is non-negotiable for a reason.
Exchanges requested before night 30 are not eligible.
Choose Your Match
Visit any of our five LA showrooms and work with a sleep consultant to find your ideal replacement. Browse by feel, by brand, or by price - our team will guide you without pressure. Your replacement must match the original mattress size.
Find a showroom near you
We Handle the Rest
Once you pay the exchange fee, our team coordinates everything. We pick up your current mattress at no extra hassle to you, and deliver your replacement with white glove care. Same address, same level of service.
$100 fee applies to delivery and pickup. Exact amount confirmed before scheduling.
Eligibility
What qualifies for an exchange.
Review eligibility before reaching out to our team.
- New mattresses purchased at regular price
- Exchange requested between night 30 and night 120
- After the required 30-night break-in period
- Mattress in clean, unstained condition at pickup
- Floor models and showroom samples
- Clearance center purchases
- Pillows and mattress protectors
- Adjustable bases and foundations
- Box springs and furniture
- Accessories of any kind
- Warranty exchanges
- Drop-shipped or special-order items
Your Comfort Guarantee
Honest policy.
Straightforward process.
The exchange fee covers real logistics - pickup of your current mattress and white glove delivery of your replacement. Clean condition is required. Your representative confirms every detail before scheduling.
Get Started
Ready to begin your exchange?
Have these details ready when you contact our team. It helps us review your order and confirm eligibility on the spot.
- Order number or purchase receipt
- Mattress model and size
- Original delivery date
- Preferred replacement model
Responsible Disposal
What happens to exchanged mattresses.
Every mattress we collect is handled with care. Clean mattresses are donated to local charities. Others are routed through certified recycling programs. Where neither is possible, licensed waste services handle disposal. We do not send mattresses to landfill when alternatives exist.
Donated Locally
Clean, gently used mattresses are donated to Los Angeles area charities and organizations in need.
Certified Recycling
Materials are separated and routed to certified mattress recycling programs, keeping foam, steel, and fiber out of landfills.
Responsibly Disposed
When donation and recycling are not possible, licensed waste management services handle disposal in compliance with local regulations.
We Are Here to Help
Still have questions?
Our team is here to help review your order and walk you through every option. There is no rush - just honest guidance from people who know mattresses.