Mattress Order Cancelation/ Return Policy
Bought a new mattress and box spring set and just measured that room a second time? Need to cancel your order? With Los Angeles Mattress Stores 24 Hour No Hassle Cancellation Policy, if you need to cancel your order for any reason, you may do so within 24 hours with no penalty!
Most mattresses purchases can be canceled any time prior to your home delivery without any fee. Orders after 48 hours that can be stopped from shipping will not be charged a fee. Any orders canceled after that time that are not able to be stopped with the vendor could be subject to return shipping charges.
Please be aware your mattress purchase is non-refundable but your purchase is backed by our 120 Day Comfort Guarantee. (Please see Satisfaction Assurance for details.) If any item arrives damaged during shipment, please note the damage on the delivery receipt and Contact Us at Los Angeles Mattress Stores so that we can make arrangements for a return/replacement (at no cost to you.) Please be assured that all bedding comes with original manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won't need to be returned. We will be glad to assist you with any warranty concerns.
You'll hear this a lot, but we really do want you to love your mattress set from Los Angeles Mattress Stores. At L.A. Mattress, we understand buying a mattress isn't something you do every day. There are questions to be asked, mattress sizes, mattress firmness levels to determine and prices to consider. Other than your home, there's not another purchase you'll spend more time than your mattress. And that's why it's not enough to just like your new mattress. You need to love your new mattress. We built Sleep Experts to help people find a mattress they'll love. It's also why we created the industries only 120 Day Satisfaction Assurance. If for any reason you don't love the new mattress you buy from Los Angeles Mattress Stores, you have 120 Days to exchange it for on you will. Not 30 days, or 60 days like other mattress retailers. That's our commitment and promise to you.